Refund policy

Thank you for shopping with us. We value our customers and aim to provide the best shopping experience possible.

1. Return Policy

We offer a 30-day return policy. Customers may request a return within 30 days of receiving their order.

To qualify for a return:

The product must be unused and in its original condition.

All original packaging, tags, and accessories must be included.

Proof of purchase or order number is required.

2. Non-Returnable Items

The following items are not eligible for return or refund:

Used or damaged items caused by the customer

Customized or personalized products

Clearance or sale items

Gift cards

Opened personal care products

3. Refund Policy

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

Refunds will be issued to the original payment method.

Processing time may take 5–10 business days depending on your payment provider or bank.

4. Exchange Policy

We only replace items that are:

Defective

Damaged

Incorrectly delivered

5. Return Shipping

Customers are responsible for return shipping charges unless the item received is damaged or incorrect.

We recommend using a trackable shipping service for safe delivery.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos or videos as proof.

7. Order Cancellation

Orders can be cancelled within 12 hours of placing the order. Orders that have already been shipped cannot be cancelled.